Urgent Request: Cancellation of Insurance and Refund.

I have a loan with Capitec, and since the inception of this loan, I have never received any statements. On 16 July 2025, I visited a branch to enquire about my loan. It was only today that I discovered I have been charged R543.49 monthly for debt insurance.

I was never informed about this insurance, I did not request it, and the amount being charged is unreasonably high. I hereby request the immediate cancellation of this insurance.

Furthermore, I demand that all the payments made towards this insurance be refunded and credited directly to my loan account.

It is deeply concerning that I have not received a single loan statement since 2022. Had I been receiving statements, I would have noticed this charge much earlier. This lack of transparency feels exploitative, and I am extremely disappointed.

I expect urgent feedback and resolution on this matter.