Urgent: Pending Transaction and Service Concerns

Dear Capitec Customer Service,

I am writing to express my disappointment with the service I have received from Capitec. I had initially considered moving my salary account to Capitec, but my recent experiences have led me to reconsider.

On June 28, 2024, I made an online transaction of R532 to a freight company, Buffalo. As of today, July 5, 2024, the payment I authorized is still pending. I have spoken to five different representatives at Capitec, but none could provide a satisfactory resolution. They informed me that an authorization letter from the merchant is required, which the merchant refused to provide, stating they did not understand why such a request was necessary when I need to pay them to release my items.

This situation has caused significant inconvenience, and it seems that this issue of pending payments for extended periods is unique to Capitec. Had I made the payment through FNB, I am confident it would have cleared by now.

I am disappointed with the level of service provided by Capitec and the inconvenience it has caused. I kindly request that you look into this matter urgently and provide a resolution. I look forward to hearing from you soon.

Sincerely, Nomsa Mashike