Urgent Matter Regarding Recent Business Banking Service Issues

Dear Capitec,

I am writing to express my deep concerns regarding the recent challenges I have faced with your Capitec business internet banking services. I have encountered persistent difficulties, ranging from ordering an additional debit card, being referred from pillar to post, to navigating technical issues with internet banking. Furthermore, the sudden changes in the OTP process have created significant obstacles for my accounting tasks in Xero, and this being near month-end.

The cumulative impact of these issues has been highly frustrating and costing me money. It has not only affected my day-to-day activities, costing me hours on the phone since last year, but also led to a negative experience with Capitec.

Thank goodness for one individual at Capitec, Zamokuhle Ngobese Relationship Banker (Relationship Suite), who has been going the extra mile to address my concerns. However, it's important to note that she could only do what was within her authority. Huge thanks to Zamo!!!! You need a promotion!! If you encounter any business banking issues, I highly recommend reaching out to her. After interacting with hundreds of individuals, she stands out as the only one who has truly made an effort to improve my overall experience.

I kindly request a thorough review of your technical department and prompt resolution to ensure a smoother and more reliable service experience for all customers. I believe that addressing these concerns will contribute to enhancing the overall satisfaction of your clientele.

Unfortunately, I will still actively discourage anyone considering Capitec as their business banking option, to not consider Capitec, due to the ongoing challenges and difficulties in resolving internet banking issues.

I appreciate your attention to this matter and look forward to a swift resolution.

Warm Regards, CA Van Niekerk