cJ
candice J

1 reviews | Active since Oct 2019

03 Sept 2020, 07:35

Urgent matter

It’s with much frustration I’m writing this review but will give Capitec Bank one more chance to correct the matter . Please call me on my landline no as requested numerous times between 10am and 4 pm on ***. Please this time actually call and not pretend you did and there was no answer . I would like to speak to someone in a managerial position who can resolve this matter swiftly . Over a month now trying to resolve a ********** transaction and the lack of empathy and patience from the the employees from the call centre is beyond me ! Not gona name and shame as they all seem to be the same so but be in their training Manuel to not be helpful. Just another job I guess

Candice

0
Replies (2)
Capitec Bank
Capitec Bank's reply03 Sept 2020, 09:34
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply11 Sept 2020, 14:53
Official
Good day Ms Jones We are unable to get hold of you in order we provide you with our Card Dispute department feedback. Kindly contact us or visit any Capitec bank branch for feedback. Kind regardsComplaint ManagementCapitec Bank