Urgent: Issue with Approved Capitec Loan and Debit Order Mandate

Bad service from Capitec Bank.

Dear Capitec Team

My Capitec loan has been approved, and I have accepted the debit order mandate on Monday. However, it appears there is a system issue on your end that is not reflecting my acceptance.

This needs to be resolved and the current error removed so that the new application can be processed. It’s very frustrating that, despite approval, the process now needs to be redone due to a technical issue on Capitec’s side.

I've been sent one department after another department. The one lady told me to go to a branch to get this resolve. The other person said she will need to email account management and the WhatsApp consultant told me to chat to collections which I was hanging on for since 13:53 and it's now 14:40 still no agent available.

Agents names: GLENDA MZAZELA (She was assisting me first on Monday. Everything was done and I accepted the debit order mandate. Than she inform me there 's an technical glitch on their side she will phone me back) Pheti (She tried to assist me to the best of her ability, by going to certain departments we were on the call for more than 30mins before got cut of and no follow up call) Tumi ( Chat online via WhatsApp. He/She told me chat to the collections centre on number *** ) Lelethu (Said she will need to email account management and SMS me. Nothing yet) Kayleigh (This is the agent at Collections ***. Sent her my issue at 14:43 via WhatsApp no response follow up if she did received my response at 14:48 and this was the response I got"Thanks for your message. We use this WhatsApp number to chat about collections and arrears. It looks like you need help with something else. To get help with your everyday banking, simply type Hello to our verified Client service WhatsApp number: ***. Thank you, goodbye. Chat ended."

So this is the kind of agents and customer service you get.

Please look into this matter urgently and confirm once resolved.

Kind regards, Nazley Swartz