URGENT!!!! Incident# *** | PAYMENT LETTER REQUEST

Good day Capitec,

I am extremely dissatisfied with the service I have received to date. This is far below the standard of efficiency and professionalism that I have come to expect from Capitec.

In previous years, when I requested a bulk payment letter, it was issued on the same day without any complications. In fact, last year, an agent by the name of Izane Pierie assisted me immediately and provided exactly what I required.

This year, however, I have had an entirely different and unacceptable experience. Despite making several follow-up calls via the app and sending multiple emails, I still have not received the correct documentation. Instead of the bulk payment letter requested, your agents have repeatedly sent me a proof of account and even a statement from 2023 – both of which are irrelevant to my request.

For absolute clarity, I have attached a copy of the bulk payment letter that was issued to me last year for tax purposes. I require the exact same document for the 2025 tax year, specifically for the beneficiary Christinah Capitec – ***.

This matter is both urgent and time-sensitive as it directly affects my tax submissions. I find it unacceptable that such a straightforward request has been mishandled multiple times, causing unnecessary frustration and delays on my side.

I expect this issue to be resolved without any further delay. Should I not receive the correct document promptly, I will have no choice but to escalate this matter further.

Awaiting your immediate response.

Kind regards, Amanda van Tonder