Urgent help without raising another refrence nr

3 days later and no assistance from Capitec.

Did a instant clear from my capitec to another account ***n account) of 7K.

Money did not reflect. I called numerous time and each consultant opens a new ticket with nothing from there.

Did the self help option and again no movement.

After my call today the lady said hold for 2 min which was 20min and line went dead with no call back.

Decided to come to the branch.

The consultant made a call - and guess what I got a 3rd refrence number.

Regarding the other two reference nr. The note even note the wrong bank. 2nd Refrence - Jabulani said that she will make sure the issue is resolved and money will reflect by 11h00 today. She firstly advice me to contact the bank myself which I did the payment too for them to assist. Why on earth must I do this if its between banks? I do not know even what the issue is and was also further advice that this happens alot and Capitec not sure why this happens… this is very concerning The note on the capitec system on my call today (after the consultant on advice me to hold on 2 min- which was 20 min from my personal airtime) - client drop the call and case is closed!! How!! I did not drop the call, why did capitec not call me back and case clearly not closed. The payment on my statement shows payshap which I have never heard of nor use and the consultant confirm it was to a normal account

Capitec I am not leaving this branch (Seapoint) till you sort this out. Patricia is the consultant assisting me right now and ref nr is *** and *** and the 3rd one she has.

I have a day job like everyone and not taking time out again to come to the bank.

I actually should get a refund for my calls time out of work and to get to the branch.

Really not great at all.