Urgent: Frozen Account Resolution

Dear capitec bank

I am writing to request immediate assistance regarding my account which has been frozen. Today, I received a notification restricting my access to online banking.

On September 10th, I visited the Southgate Mall branch and submitted the required proof of income and FICA documents to update my banking information. I was not informed of any additional requirements or potential account restrictions.

I kindly request that you:

1. Investigate and resolve the issue promptly. 2. Provide clarification on the necessary documentation or steps to unfreeze my account. 3. Reactivate my account before the end of business today.

Please expedite this matter, as the account freeze is causing unnecessary inconvenience.

Thank you for your prompt attention.