Urgent

Good day i am not happy about what is happening to me my account is paused and they say i must submit the affidavit but when i submit it they don’t want to help me i am still waiting for help this account is too important to me I don’t want to open another bank because this bank is the one that is linked with everything my university bursary is linked my trading account is also linked with capitec and also my business is linked with capitec i do need back this account