1 reviews | Active since Apr 2018
Urgent: EFT Reversal
My wife, capitec account holder was sending an EFT to my ABSA account. She made an error and sent the amount to the incorrect account number. This EFT was for a rent meant to be paid this month.
After a panic, I have called ABSA and luckily they have confirmed that the ABSA account does not exist and money is in the sundry account, ABSA is waiting for Capitec to claim and recall the money.
My wife have since visited Capitec branch and she was told that the process takes up 14 calendar days. This has put tremendous stress, given that the money was meant for rent and the Landlord does not buy the story.
Capitec Recall Reference number: ********** 9 Client Acc name: ********** 789 Client name: S** Sib*** ABSA incorrect acc no: ********** 389
I am begging Capitec to expedite the recall, given that the ABSA account does not existing, therefore minimum investigation required for reversal.
Please Capitec, help us, we in trouble. This was a genuine mistake.
I would truly appreciate if someone resolves this matter ASAP.
Thanks and regards, Ish
I acknowledge your posting, and have referred it to Nicole Appollis for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
I acknowledge your posting, and have referred it to Nicole Appollis for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Good day Ms Sibeko
In reference to our telephonic conversation earlier today, I trust my explanation provided you with clarity.
Kind regards
Complaint Management
Capitec Bank
Best regards,
Good day Ms Sibeko
In reference to our telephonic conversation earlier today, I trust my explanation provided you with clarity.
Kind regards
Complaint Management
Capitec Bank
Best regards,
Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
I will pass on your kind words to Nicole, we trust that your future association with Capitec Bank will continue to live up to your expectations.
Complaint Management
Capitec Bank
Best regards,
Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
I will pass on your kind words to Nicole, we trust that your future association with Capitec Bank will continue to live up to your expectations.
Complaint Management
Capitec Bank
Best regards,
