IM
Ishmael M

1 reviews | Active since Apr 2018

04 Apr 2018, 14:54

Urgent: EFT Reversal

My wife, capitec account holder was sending an EFT to my ABSA account. She made an error and sent the amount to the incorrect account number. This EFT was for a rent meant to be paid this month.

After a panic, I have called ABSA and luckily they have confirmed that the ABSA account does not exist and money is in the sundry account, ABSA is waiting for Capitec to claim and recall the money.

My wife have since visited Capitec branch and she was told that the process takes up 14 calendar days. This has put tremendous stress, given that the money was meant for rent and the Landlord does not buy the story.

Capitec Recall Reference number: ********** 9 Client Acc name: ********** 789 Client name: S** Sib*** ABSA incorrect acc no: ********** 389

I am begging Capitec to expedite the recall, given that the ABSA account does not existing, therefore minimum investigation required for reversal.

Please Capitec, help us, we in trouble. This was a genuine mistake.

I would truly appreciate if someone resolves this matter ASAP.

Thanks and regards, Ish

0
Replies (4)
Capitec Bank
Capitec Bank's reply05 Apr 2018, 09:08
Official

I acknowledge your posting, and have referred it to Nicole Appollis for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply05 Apr 2018, 12:30
Official

Good day Ms Sibeko

In reference to our telephonic conversation earlier today, I trust my explanation provided you with clarity.

Kind regards

Complaint Management
Capitec Bank

Best regards,

IM
Ishmael M's update06 Apr 2018, 09:45
Reviewer Update
Hi Nicole Appollis, I would like to express my gratitude with regards to the matter above. I can confirm that the matter was dealt with swiftly and I am quite impressed, the account was credited. I would write a 5 stars review complimenting Capitec's people and their sense of urgency in matter like this. Again, thank you, truly appreciated. Ish
Capitec Bank
Capitec Bank's reply06 Apr 2018, 11:52
Official

Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.

I will pass on your kind words to Nicole, we trust that your future association with Capitec Bank will continue to live up to your expectations.

Complaint Management

Capitec Bank

Best regards,