Urgent

Good Day,

No disrespect to the Capitec procedures and protocol and though the staff at the branch were of great help (Thank you Masilo) but I am not particularly happy with this issue.

I have a pressing matter that requires assistance. My mother was making a deposit for school fees and stationary on Tuesday the 11th of January the amount of R15 000 into her account at a Capitec ATM in Mankweng Polokwane. The machine displayed an error after she had put the money in and she was advised that the machine can only take R10 000 at a time (with no instructions displayed on the machine, I am sure if she knew this would not have happened).

Fair enough she was advised that she should wait 24 hours and if this is not resolved she should come to the branch. it is 3 days later and now she has been told that she should wait a further 7 - 14 working days for this to be resolved.

I have been using Capitec for years and this is the worst experience ever because the money was not deposited to an incorrect account, she didn't make an error and now she is stressed beyond imagination because of the use of the money.

I know that Capitec can resolve this in a different manner as I have dealt with you and have had great experiences. Kindly assist as a matter of urgency.

Thanks Thabang Motsepe ***