Urgent Concern: Delayed Refunds for Capitec Clients

We are writing to express our concern regarding refunds processed to several of our clients who bank with Capitec. These refunds were processed from our side over 7 days ago and were confirmed as successful by our bank. Despite this, the funds have still not reflected in the clients’ accounts. Our bank has attempted to escalate the matter and engage with Capitec for assistance, but unfortunately, no support has been forthcoming. This is not the first time we have experienced challenges with refunds to Capitec accounts. It is deeply concerning that Capitec consistently fails to assist or investigate such matters, leaving both us and your clients in a difficult position. We urgently request that this issue be escalated internally and that meaningful assistance be provided to help trace and resolve these refund delays. We look forward to your swift response.