Urgent Complaint - Unresolved Payment Date Adjustment

I am writing to express my extreme disappointment and frustration with Capitec Bank's pathetic handling of my complaint regarding payment date updates. On December 2025, I specifically requested an adjustment to my payment dates to align with my cash flow, and your team was not able to help despite me going to a branch. Despite me raising Complaint ***, no changes were made—instead, you debited my account on 12 December 2025, well before the agreed time, causing unnecessary overdraft fees and financial strain.

This is a clear demonstration of Capitec's woeful lack of customer service and disregard for client agreements. I have been a loyal customer for years, yet your incompetence has left me out of poaining and distrustful of your bank. How can a major institution fail so miserably at basic account management?

To date Complaint *** is not resolved as the dates have not been adjusted.