Urgent Complaint: Unresolved ATM Deposit Incident

I am writing to formally lodge a complaint regarding an unresolved ATM deposit incident that occurred on 5 October 2025, between 10:40 and 10:50am at your Capitec Karaglen Mall branch.

On that day, I attempted to make a cash deposit to another account using the ATM. I entered all the required details for the recipient, but when I reached the confirmation screen, the ATM suddenly displayed an “Out of Order” message before I could confirm the transaction. The machine did not return the cash deposit (a few thousand rand) that I had already inserted.

I immediately suspected a possible fault or **** attempt and could not retrieve the funds despite retrying the deposit function. I contacted the Capitec *****/Incident Call Centre immediately to report the issue and was advised that feedback would be provided within 48 hours.

However, as of 7 October, I have not received any resolution or update on the matter. The intended recipient of the funds is in urgent need of the money, and this delay has caused significant inconvenience.

I kindly request that this matter be investigated and resolved as a matter of urgency, and that I be kept informed of progress and timelines.