Urgent Complaint: Unpaid PowerBall Plus Winnings (Capitec App – 2 September.

Dear Hello Peter / Capitec Support,

I am writing to formally lodge a complaint regarding my unpaid PowerBall Plus winnings from two separate bets placed via the Capitec app on 2 September 2025.

Both tickets matched 4 numbers each, yet I have not received any payout to date.

Here’s a summary of what has happened so far:

-2 September:Placed 2 separate PowerBall Plus bets via the Capitec app. -After 48 hours: Contacted Capitec; was informed payouts may take up to 15 business days. -After 15 business days: Called again; was told to contact ITHUBA directly. -23 September: Sent an email to ITHUBA with both winning tickets attached. No response. 9 October: Resent the same email. Still no response as of today (31 October).

It has now been nearly two months with no payout and no communication from either Capitec or ITHUBA.

I would appreciate an urgent update on:

1. The status of my winnings; 2. Confirmation that my tickets have been received and verified; 3. A timeline for when I can expect payment.

I’m extremely disappointed with the lack of follow-up and transparency. This experience has made me lose trust in using the Capitec app for any lottery-related transactions, as it appears customers are being neglected.

Please treat this as a formal complaint and escalate it to your management team if necessary.

Kind regards, Lerato ***