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kS
kb S

1 reviews | Active since Mar 2021

15 Apr 2026, 15:23

Urgent Complaint: Unjust Account Restriction and False ***** Allegation

I am extremely frustrated and dissatisfied with how my account has been handled. A ***** flag has been placed on my account regarding a transaction of R4 800.00 dated 14 April 2026, yet I have done nothing wrong.

The funds in question were legitimately received as payment for learning material that I develop and sell. The payment was made by TDALLZ Development Agency and Training, and I issued an invoice for this transaction. I also have clear proof that the material was successfully downloaded and received by the company.

It is unacceptable that my account has been restricted based on what appears to be incorrect or unverified information. I was never involved in any *****ulent activity, and at no point did I suspect anything ******** about this transaction. This situation is now negatively affecting my ability to use my own money and conduct my normal business.

I have comp**** with your requirements and I am prepared to submit all supporting documents, including my affidavit, ID, proof of payment, invoice, and confirmation of delivery. Despite this, my account remains restricted without proper justification.

I demand:

An immediate and thorough review of this matter Removal of the ***** flag from my account Immediate release of any funds being held

This matter requires urgent attention. If it is not resolved promptly, I will have no choice but to escalate this complaint further.

Please confirm receipt of this email and provide a clear timeline for resolution.

0
Replies (3)
Capitec Bank
Capitec Bank's reply15 Apr 2026, 16:37
Official
Hello, you are through to Aaliyah 🌿 Please allow me a few minutes to fami****ise myself with your query 💚
Capitec Bank
Capitec Bank's reply15 Apr 2026, 16:40
Official
Good day Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
kS
kb S's update17 Apr 2026, 15:42
Reviewer Update
This matter has now reached an unacceptable level, and I am no longer willing to tolerate further delays or vague responses.
My account has been wrongfully flagged for a R4 800.00 transaction dated 14 April 2026, despite the fact that this payment was legitimate and relates to my business activities. The funds were received from TDALLZ Development Agency and Training for learning material that I developed and supp****. I have clear supporting evidence, including an invoice and confirmation that the material was successfully delivered.
There is absolutely no valid reason for my account to be restricted. Your actions appear to be based on unverified or incorrect information, and this has caused unnecessary disruption to my business and financial operations.
I have already indicated my willingness to provide all required documentation, including my affidavit, identification, proof of payment, invoice, and delivery confirmation. The continued restriction of my account, despite this, reflects a serious failure in handling my case.
Take note of the following:
  • I require an immediate resolution of this matter
  • The unjustified ***** flag must be removed without delay
  • All held funds must be released immediately
If this matter is not resolved within the next 24 hours, I will proceed with formal escalation to the relevant regulatory bodies and initiate the process of closing my account. I will not continue to do business with an institution that fails to act fairly and efficiently.
This is my final request before escalation.
Provide a clear resolution timeline immediately.