Urgent Complaint-Unauthorised Transactions & Lack of follow up

I am writing to formally lodge a complaint regarding unauthorised transactions on my account and the bank's failure to assist me.

On 31 May 2026, I received multiple SMS alerts indicating that funds were being debited from my account for what appeared to be online shopping transactions, my physical card was in my possession.

On 1 June 2026, I visited local Capitec branch. A consultant assured me that an investigation would be opened and that the bank would contact me with the feedback

To date, I have received no phone call, no feedback, and no resolution from Capitec. My repeated attempts to get an update have been ignored.

I demand the immediate reversal of these *****ulent transactions, as they were not authorised by me.