Urgent Complaint: Resolution Required for Account Hold due to Capitec ***** Alert – ***

Dear Capitec Customer Service,

I am reaching out regarding a complaint involving my account with African Bank, which was put on hold due to a suspected ***** alert reported by Capitec (Reference Number: ***6). The issue has been resolved on your end, yet my account with African Bank remains frozen. Despite an SMS from African Bank confirming that the issue was resolved a week ago, they are now telling me they require further confirmation from Capitec to lift the hold on my account.

This situation has become incredibly frustrating, as my account is linked to a stockvel that requires regular transactions. African Bank claims they cannot proceed without Capitec’s explicit confirmation, leaving my account in an unresolved status.

I kindly request that Capitec provides African Bank with any necessary confirmation as soon as possible, so my account can be reactivated. Your assistance in expediting this matter is highly appreciated, as the continued account hold is causing significant disruptions.

Thank you for your immediate attention to this matter.

Sincerely, Bulelwa Mandyoli