Urgent Complaint Regarding Misleading Advice and Poor Service (Retail & Branch)

Dear Capitec Customer Service, I am writing to formally express my dissatisfaction with the misleading advice and poor service I have received from Capitec consultants, both in-branch and over the phone. On multiple occasions, I sought assistance to access my credit facility. I was assured by both a branch consultant and a phone consultant that the issue would be resolved, and I would have access to funds in my access facility account on 23rd December. Unfortunately, this promise was not honored, and no changes were made to grant me access to the funds. This experience has left me extremely frustrated. I re**** on the information provided by your consultants, only to find that it was incorrect and unhelpful. The failure to deliver on these assurances has caused unnecessary inconvenience and disappointment. This level of service is unacceptable. All I want is a resolution to my issue and access to my credit facility as promised. I request that: 1. An urgent investigation be conducted into why I was provided with misleading advice. 2. Immediate action be taken to resolve the issue and grant me access to my credit facility without further delay. 3. Clear communication is provided on the status of my account and the next steps. I trust that Capitec will treat this matter with the urgency and seriousness it deserves. Please contact me directly via email to confirm receipt of this complaint and provide a resolution timeline. Check my profile to see who I last spoke with over the phone as I have a call recording of one of the advisors misleading me with critical information!