Urgent Complaint: Ongoing Access Issues with Capitec Business Account

I am writing to lodge a formal complaint regarding the ongoing and unresolved issues with my Capitec business account registered under Black Bhubesi Productions. Since reactivating the account and submitting all necessary documentation last month, I have been unable to access my account via the app or on my laptop.

Despite multiple attempts — including visiting the Jabulani branch and speaking to several consultants telephonically — the problem persists. I have followed every instruction provided: reinstalling the app, resetting the PIN, and completing the facial verification process. Yet after the selfie step, the process stalls with no progress. On another phone, I receive a message stating “no PIN for user of this email”, which adds further confusion and delay.

To date, I have spent over R400 on airtime, trying to resolve this with consultants, only to be told to repeat the same steps that lead nowhere. This is highly unprofessional and unacceptable.

I have been advised to pay R150 into the account for it to activate, which I intend to do, but even this is not possible as I receive a message indicating that the account cannot receive payments. This means I am now unable to pay my staff or receive funds from clients. The situation is harming my business, damaging my credibility with suppliers, and causing extreme financial strain.

I need urgent feedback and a clear, actionable solution — not more automated instructions that lead nowhere.