Urgent Complaint – Missing R2***** Transaction via PaySharp (Payment to ABSA Not Received)

I’m writing this letter out of deep frustration and disappointment. On 31 October 2025 at 06:47, I made a payment of R2,990 from my Capitec account to my ABSA account through PaySharp. The transaction went through on my side — the money left my Capitec account — but it never reached the destination. Since that moment, it has been completely stuck, and I’ve been left in the dark. Month-end is already a heavy time for many of us — we have responsibilities, bills, and people depending on us. Losing money during this time is not just an inconvenience; it shakes the very trust that we place in the banking system. What hurts the most is the silence. No update, no SMS, no email, no follow-up — nothing. It feels like shouting into a void while my hard-earned money hangs in limbo. We come from being victims of digital ***** before, and that makes this situation even heavier. Every delay feels like a wound reopening. I trusted Capitec to handle my funds safely, and I expected that if anything went wrong, your systems or your people would step in to help. Instead, I’ve been met with silence. I’m asking — with both urgency and sincerity — for someone to take ownership of this issue. Please trace this payment and return my funds or ensure it reaches its intended ABSA destination. I also request an immediate written update on the progress of this investigation. I hope Capitec understands the emotional and financial weight of what this situation causes — the anxiety, the helplessness, the feeling of being ignored by a system we trust with our livelihoods. Please treat this matter as urgent and respond within 1 hour