Urgent Complaint – Funds Withheld and Account Blocked Unfairly

I am writing to lodge a formal complaint regarding the treatment of my mother’s account, where funds have been withheld under suspicion of *****. The amount in question (R500) was legitimately received from my late father’s pension payout from Sanlam. Despite this, the account was flagged, and access to the funds has been restricted. A case was opened to resolve this matter; however, to date, the issue remains unresolved and my mother has still not received her money. To make matters worse, my mother has now received communication stating that her account will be closed if it is not used. This is both unreasonable and concerning, as the account is currently blocked—making it impossible for her to transact or “use” the account as requested. This situation is causing significant distress. My mother urgently needs access to these funds to purchase electricity, especially as Eskom she recently installed a prepaid meter. My mom (Mrs SA Ngxenge - Pensioner) *** the account is no longer showing properly on the card *** (Daughter)