URGENT COMPLAINT / ATTENTION REQUIRED !!!!!!!

This Bank doesn't even deserve a star at ALL!!!!!!!!!!I am writing to express my utter dissatisfaction with the handling of my recent ***** case On the 2nd October 24 I was kidnapped for just about 2 hours by gunpoint , Money was ****** from my account over 17k however I reported the incident to Capitec Asap (Their customer service & ***** department had no sense of urgency to the matter ) ‘’ AN INVESTIGATION’’ was conducted and I was told that there is nothing the bank can do nor assist me with as the funds have already been withdrawn. This is unacceptable I’m disgusted by how *********** the ***** department and Capitec deals with their ***** cases, how does CAPETIC protect their clients from ***** ??I need this MATTER TO BE RESOLVE ASAP otherwise I will be forced to take the matter even higher.