URGENT COMPLAINT AND ATTENTION REQUIRED

My complaint is with Capitec Business and FX Suite. I am a recruiter and gets money transferred to me on a regular basis and I did not have any problems before, however I am in a very difficult situation currently and no one seems to be able to assist me.

Money has been transferred on 11 September 2024 and its suppose to take 3 - 5 working days to be cleared into my account, however there seems to be a huge problem at this stage, its 1 month now and I still receive the same answer that the funds is not yet showing.

The sending bank has sent the confirmation of payment with the reference number that I have forwarded to Inward payments as well as Forex Suite numerous times and up to date I still am no closer to know where these funds are stuck.

Why do we get a reference number if no one actually investigates and check these references to be able to give the client a satisfactory answer.

I actually have the client in Saudi calling all the relevant departments trying to sort this out to see if they can find the problem when it clearly states that the transaction was confirmed to be successful.

I am reaching out to you or anyone that can actually assist me in sorting this problem out, I had to put a hold on all my accounts due to this payment not reaching me and not being able to get answers. I truly hope to hear from someone soon regarding this issue or I will be forced to take it even higher.