Urgent: Cash Send Voucher Error – Funds Marked as Redeemed but Not Received

Urgent: Cash Send Voucher Error – Funds Marked as Redeemed but Not Received

This morning, I attempted to withdraw money via one of your ATMs using a send cash voucher. However, the transaction failed with the error message: “Error processing this transaction.” Despite this, when I checked the app, the voucher shows as redeemed.

I did not receive any cash, yet the funds are no longer available. This left me stranded and unable to get to work today, causing significant inconvenience.

I contacted your support and was told that the ATMs cannot be accessed due to legal restrictions, but I was not provided with a clear solution or timeframe for when this issue will be resolved. I find this unacceptable.

I need this matter escalated and resolved urgently. Please confirm:

Are My funds are secure

When I can expect the refund

What steps are being taken on your side

I look forward to a swift resolution.