AM
Amanda M

1 reviews | Active since Oct 2020

29 Oct 2020, 22:24

Urgent case

I took a funeral cover being convinced about the waiting period waiver. I canceled my policies with my previous ensurer.

I did a claim yesterday and was told the I will receive a payment in 4 hours once all my documents are received but have not even now I can't sleep streesing because the funeral is on sarteday, I haven't payed for funeral arrangements

I was told my claim is being assessed when I called and that it will take up to 5 days I only have hours now to pay for funeral arrangements.

I am mourning and also dealing with this at the same time.

I canceled all my policies with reliable insurers trusting capitac with their low primiums an waiting period waiver

I am begging for my issue to be resolved ASAP.

Regards Amanda Mkhwa**** ***

0
Replies (1)
Capitec Bank
Capitec Bank's reply30 Oct 2020, 11:26
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank