Urgent Assistance Required – Unable to Add Cards to Apple Pay

Good morning Capitec,

I recently experienced *****ulent transactions on my credit card and requested that your agent block the card. As a precaution, I also removed both my debit and credit cards from my Apple Pay Wallet.

I have since received a new card, but unfortunately, I am unable to add either the new credit card or my debit card via the Capitec App to Apple Pay. I have carefully followed all the correct procedures, ensured my software is up to date, and confirmed that my personal information is accurate in both the Capitec App and on iOS.

I also spent 1 hour and 40 minutes on your WhatsApp channel with agent Zoekiera, but despite our efforts, the issue remains unresolved. The error messages I continue to receive are:

“Card not added. Contact your card issuer for more information.”

“Card not added. Sorry, we are not able to add your card to Apple Pay Wallet. Please try again later.”

The Apple Pay Wallet itself is functioning correctly, as I was able to add both my Standard Bank and Bank Zero cards without any difficulty. This suggests that the issue is specific to my Capitec cards and your systems. It appears that there may be a restriction or block on my profile, either from your IT systems or app**** by an agent, which is preventing me from adding my Capitec cards back to Apple Pay.

I would greatly appreciate your urgent assistance in resolving this matter, as I rely on Apple Pay for daily transactions.

Kind regards,