Urgent Assistance required regarding Loan and Payment date Discrepancy

Dear Capitec Bank Customer Service,

I am writing to express my dissatisfaction with the service I received regarding my recent loan application. On the 18 December 2024 I visited your branch at Festival Mall in Kempton Park to apply for a loan.

During the consultation, I was assured by the consultant that my first payment date would be on the 31st of January 2025. However, to my surprise, after checking the Capitec mobile app two days later, I discovered that the first debit date was scheduled for the 30th of December 2024.

I find this discrepancy extremely concerning and frustrating, especially as the consultant did not even provide me with any written agreement or email confirming the loan terms. When I contacted the call center today, they attempted to reach the branch manager for clarification, but unfortunately, the issue remains unresolved, and I did not receive the assistance I expected.

This situation has caused me significant stress, and I would appreciate prompt clarification regarding the correct payment date and a formal loan agreement. Additionally, I request that the branch manager from Festival Mall be involved in resolving this matter as soon as possible.

I would appreciate your urgent attention to this matter

Sincerely, Z Dlomo ******