Urgent Assistance Required – Pending Transaction & Account Access Issue

Hi Capitec Bank,

I have been banking with you for over 10 years, and unfortunately, due to circumstances beyond my control, I may be forced to leave.

To give you some context—when I first opened my account, I used a work permit and passport, both of which have since expired. I have now obtained a new critical skills permit and passport. However, when I visited the bank, I was informed that my current profile cannot be updated, and I would need to close my existing account and open a new one.

The problem is that I have a pending transaction from @UberEats, which has been in a pending state for a month. Since Uber Eats has not processed the payment, the consultant cannot close my old account or open a new one. Unfortunately, Uber Eats has no direct contact number, an unresponsive email address, and no engagement on platforms like Hello Peter.

To make matters worse, I have just realised that my access to the banking app and mobile banking has been revoked by the consultant, meaning I can no longer access my account. This has left me stranded, unable to manage my funds or transactions.

As a result, I am now considering moving to @StandardBank or another bank. Is there any way to resolve this issue, or should I start looking for a new banking partner?

Looking forward to your urgent assistance.