URGENT ASSISTANCE

I am extremely frustrated by the lack of assistance and accountability in resolving what should be a simple matter.

On Friday, 20 February, I transferred my own funds into my Capitec Bank account after experiencing ***** on another bank account. These are legitimately my funds, moved for security reasons. They have now been placed on hold, and despite providing all required documentation, the issue remains unresolved more than five days later!

Timeline of Events

Friday, 20 February • Submitted SAPS case number and affidavit. • Discovery Bank confirmed they sent an email requesting the hold be removed.

Monday, 23 February • Spoke to an agent who said the matter would be expedited. • No investigating officer has contacted me.

Tuesday, 24 February • Contacted Capitec and was told no email had been received from Discovery. • Contacted Discovery, who confirmed the email had been sent and would be resent. • Called Capitec again; the agent traced the email and confirmed it was being escalated.

Today at 11:37 • Phoned again and was told there is still no email from Discovery. • I was told it would be sent to the investigating officer — again.

There is clear misalignmen and I am being left in the middle without resolution. This is a straightforward request: • The funds are mine. • Documentation has been submitted. • Discovery has confirmed communication was sent.

Yet no one can provide a clear update, timeline, or accountability.

Immediate Resolution Required

I urgently need the issue to be resolved

If this is not resolved immediately, I will escalate the matter on every platform.

This situation is unacceptable. I require urgent feedback and immediate action.