Urgent: Account Still Frozen Despite Submitted Documents (***)

Dear Capitec Team,

I am writing on behalf of my brother regarding his Capitec account, which has been frozen due to suspected *****ulent activity.

He has fully cooperated and submitted all the required documents as requested. He was advised that the account would be reviewed and reactivated within 24 hours. However, the account remains frozen beyond the promised timeframe.

Reference number: ***

This delay is causing significant inconvenience, as he is unable to access his funds.

We kindly request urgent assistance to resolve this matter and restore access to the account without further delay. Please also provide clear feedback on the current status and confirm if any additional information is required.

Your prompt attention to this matter will be greatly appreciated.

Kind regards, Tsakane Machina +***2