Urgent.

I'm highly disappointed at Capitec bank customer service on they call centre side I've requested more than once for my case to be told everything is done but my money isn't being deposited bank into account after it has been they fault with they atm going out of service after I made a huge amount of a deposit in my account and I'm still since last Thursday Everytime they tell they can not give me eta when my will it be in and they say they going to call me , and I had to borrow money from a loan shark to attend a funeral in E.C and I informed them on Monday that I must attend work today I had to borrow money from a loan shark again to come to cape town to attend work . I'm furious and I need my money in my account Asap