sA
sinead A
1 reviews | Active since Feb 2016
26 Apr 2020, 23:01
URGENT
Hi there, capitec just debited my husband's account twice. One this afternoon called adjustment : collections. Then again now with the actual debit order that is due. We are extremely upset as this has now put us in a overdraft!.. They were only supposed to debit one amount! Which was suppose to be our last loan installment!!!! Can someone please advise what is going on? We have 2 kids to feed and we are dealing with this lockdown! we cannot afford this!!!
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Capitec Bank's replyOfficial
27 Apr 2020, 11:25Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply27 Apr 2020, 11:25
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank