Urgency

I am currently Isolating due to the pandemic and I encountered unfortunate events and had pin suspended and was unable to go to a branch due to my situation i called the customer care and was told id receive contact in 2 days and I called again after 2 days and was told I'd receive contact on Monday however when I called today i was told I must wait 7 working day The issue I have is being provided by different timescale by different handlers as I know that is horrible customer service and all i need to get help and be able to send money to my family