Upliftment of Hold placed on account

I have been a Capitec Client for the past three years,and suddenly a hold has been placed on my account with out my bank notifying me of this.I have since been running back and forth to the banks getting all the required information they need from me and still nobody can tell me as to when and how this hold can be uplifted.This account is used for my salary and since its been placed on hold i cant access any funds,i cant get to work therefore i am loosing more money.I feel as if i have been wrongfully inprisoned by my bank(Capitec).I called all the departments and still nobody can assist me.How does capitec expect a client to survive in this world ?