Uplift the stop and give me my money

I came to report an incident with Capitec bank even today is not resolved,I was advised to submit the documents after that I went to the branch,I was told by the consultant at Nkuna Mall that I should have submitted the documents myself using my phone,I went back home,I spoke to a consult telephonically and I was told to return back to the branch for them to uplift the stop in order for me to withdraw the money,I went back to the branch and I was told there is a resolution,I can withdraw the money from my salary but even today I have to use my money to phone & petrol money to go to the branch,I am frustrated,what i am requesting is so simple,Capitec must release my money,I will move and bank with a better bank,I have been banking with Capitec for more than 15 years now i am getting this treatment.