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Lebogang L

1 reviews | Active since Jan 2019

24 Nov 2020, 11:54

Upgrade your systems and processes

Atms were down for 2hours, then we are charged to deposit inside where else it's their systems that can't recycle cash for deposits to work. How is that customer service at its best if you make a person wait two hours to deposit

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Replies (2)
Capitec Bank
Capitec Bank's reply24 Nov 2020, 16:00
Official
Good day 
 I acknowledge your posting, and have referred it to Complaint Management for immediate attention.  Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.  Kind regards Capitec Bank 
Capitec Bank
Capitec Bank's reply25 Nov 2020, 17:45
Official
Good day Lebogang

As per our telephonic discussion, your matter has been resolved.
 
Should you require further assistance, kindly contact us directly.
 
Kind regards
Capitec Bank