MC
Melusi C

1 reviews | Active since Jun 2018

16 Sept 2024, 21:35

Upgrade debit reversal systems

Very dysfunctional debit order dispute or reversal system.

First and for most why is it R400 on App? Secondly why can’t other debit orders be stopped. I would understand if it was a personal loan that I am not able to reverse but it’s a service I app**** for that I can opt out of if I want and if the service provider is not happy with the reversal I can communicate with them directly.

I think you can really do Better here because if debit ***** is done on my card, and I needed to use that money immediately I can be able to stop or reverse it fast.

Just sincerest observation🙏🏽

0
Replies (1)
Capitec Bank
Capitec Bank's reply17 Sept 2024, 07:19
Official
Hi Melusi, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.