Updates pay dates vs debit order collections.

Second review same dispute: query below initiated provider to contact the client and confirm that debit dates will be moved to the 22nd of each month as employer letter states- on the 17th of August the order went off outside of agreed date- After numerous requests to the service provider order still collected on the 17th. Employer moved payment dates from the 18th of each month to the 22 of each month, notified institution of changes 5/7/2022, 15/07/2022 client care services and 22/07/2022 centralized collection to adjust dates. Included in notifications proof of payment change provided by employer. Debit order continuously fail on the 18th of each month. Issue escalated to the ombudsman.