Update of Address Details

I went to CAPITEC Bank to update my address details. The first time around I was asked to complete a FICA Declaration form - to confirm my residential address - as I'm not the owner of the property. This was completely understandable and I got all the relevant documents. Second time around they needed a CERTIFIED ID of the owner - something they could have mentioned during my first appointment. Third time around I took an original copy of the utility bill, a certified ID for the owner and myself, as well as the FICA deceleration form. They could not accept the documents as the street name on the deceleration form said 'STREET' in stead of 'STRAAT' - as indicated in Afrikaans on the utility bill. The deceleration form was an English document, therefore I completed it in English. The last time I checked, a street name remains the same, even when written in English. They did however ask me to let the owner sign a BLANK document so that they can complete it at the branch. HONESTLY! Seems like double standards to me when it comes to compliance!