TI
Tessa I

1 reviews | Active since Apr 2013

28 Jun 2023, 14:55

UP SET BEYOND WORDS

I am HIGHLY disgusted with this bank, we struggled to open our account, I got blocked on my internet banking a month ago, I did everything requested sign the docu-sign forms, send a pic holding my ID they only sent me a reset 4 days later which was too late to reset my password. Today I went to sort this out, so I get told I need to do the same AGAIN sigh the docu-sign send your photo holding ID and guess what I now get a STUFFING PASSWORD that is only 6 digits long and it is supposed to be 8 digits according to the password reset !!!!!!! I am LIVID what the heck? what sort of service is this to do your business????? Get a life and help your business customers accordingly!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

0
Replies (2)
Capitec Bank
Capitec Bank's reply29 Jun 2023, 08:09
Official
 Good day  Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
 
 Kind regards Capitec Business Banking 

Best regards,

TI
Tessa I's update29 Jun 2023, 09:11
Reviewer Update
Thank you Sherano for contacting me so promptly and FINALLY sorting out this issue for me, finally there is someone that took the initiative to stay on the line long enough with me, Sherano should get credited for a job well done.
I have finally got closure on my problem and able to carry on with my online banking properly.
Thank you