Up date my account capitec please

Item: Capitec Bank
Rating: 3
Author: Prof N

Good day.... is there anyone who can help me get Capitec bank to update my account..... I owed them money... and unfortunately I lost my job... That was2015.... They sold my account to collection department....... I paid everything last year and I banking with them... I get my salary through their bank..... I have a paid up letter from their collection department... but now they don't want to update my account.... I can even pay them their balance again even there is a need too... BECAUSE I real like their services.... Please help......

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

18 Oct 2019, 11:18

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply18 Oct 2019, 11:18

Official

Prof N's updateReviewer Update

19 Oct 2019, 11:01

Thanks a lot

Prof N's update19 Oct 2019, 11:01

Reviewer Update

Thanks a lot

Capitec Bank's replyOfficial

22 Oct 2019, 12:55

Hi Prof N
Thank you for providing me with an opportunity to look into your matter.
As per telephone conversation, I trust your matter has been resolved.
Should you have any further queries in this regard, you are more than welcome to contact us.
RegardsCapitec Bank

Capitec Bank's reply22 Oct 2019, 12:55

Official