Unwilling to assist with a ****!!!!!!!!

On 22 April we were ****med out of R10269.50 that we paid for a new car engine we really need. Once we realised that the people are ******** I immediately went to capitec branch in Aliwal North. The funds were transfered from a Standard bank account to a capitec account, and was not a a immediate payment. On my arrival and explaining everything and asking if they cant put a hold or block on the capitec account, the only response i received from the consultant was " we cant do anything" after that i also phone capitec on *** again the person told me "we cant help you" in the mean time the money was withdrawn from the capitec account. I feel that in this case I'm sure Capitec should have taken the account number from me and try and block that account. But no one was even willing or even looked like they are willing to assist me. If Capitec did put a block on that account I'm sure there would have been chance for us to get our money back. Client service at Capitec bank has really gone down wards. You hardly get a consultant who would go that extra mile!!!!!!