unwilling to assist and utterly rude

Pearl Mazibuko was utterly rude and unwilling to assist as my account was deactivated by the capitec bank without my knowledge. She said it's beyond her control and could not assist. The consultant(Sinenhlanhla Nxumalo) who assisted was helpful and managed to activate my card via the head office. From my knowledge when you escalate from a consultant to a manager is supposed to assist the customer. I thank you Sinenhlanhla Nxumalo for your assistance. She should be promoted and be the branch manager as she knows how to assist customers . Customer name - Kwanele Ntuli