ES
Elriek S

1 reviews | Active since Jul 2016

27 Mar 2018, 18:36

Unusual charges / money missing

Good day.

I am a bit upset with Capitec bank despite the fact that I am bank with them for quite a while. I just recently removed money from a extra account a created to my main account. Then I notice that there were money missing...and I know what the amount was then I transferred. Now my question is....where is the money? The amount is not very mutch but still....I wanted to use the bit of money I have to link my card to payment system...but for some strange reason there is money missing.

I emailed a full statement to myself it shows me that the money comes into my account....but nothing that goes out....did Capitec take the money? I dont know....

Would like some feedback on this. Thank you

0
Replies (2)
Capitec Bank
Capitec Bank's reply28 Mar 2018, 09:43
Official

I acknowledge your posting, and have referred it to Noku Skenjana for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply29 Mar 2018, 09:23
Official

Good day Mr Swanepoel

Kindly note the matter has been resolved, as per our telephone discussion.

Nokuphumla Skenjana

Complaint Management Officer