Untrusted bank!!

Incompetence once again!!! How the hell is this possible that you allow any online purchase to access my account without my knowledge or permission anotjer amount of R3733 was deducted from my capitec account. Your online chat bot is unable to understand a ***** query which bery ***ile. This happened in January i was refunded and had to block my card and "I" had tonoay for a replacement card not "Capitec" I want my money back into my account or I will share this with the media and tbe ombudsman!!!!