EE
Esther E
1 reviews | Active since Apr 2020
17 Dec 2020, 05:43
Unsuccessful transaction...
Good day
May you please resolve the issue of an unsuccessful transaction... its been 2 days and the error was on the bank side as it deducted even though the transaction was unsuccessful. Kindly advise... it's been long overdue as I was told this doesn't take time
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Replies (2)EE
Esther E's updateReviewer Update
17 Dec 2020, 08:33So I called an agent and they hanged up on me while asking for an alternative way to allve the matter as the previous agent did exactly the same thing she did... I felt it was very rude of her considering the error is on the backside and I'm only getting get sent back and forth..
If they still have to investigate that the cash might be worth Fnb ... why was I given the cer*****y that Capitec will fix this ..
Please fix this
If they still have to investigate that the cash might be worth Fnb ... why was I given the cer*****y that Capitec will fix this ..
Please fix this
EE
Esther E's update17 Dec 2020, 08:33
Reviewer Update
So I called an agent and they hanged up on me while asking for an alternative way to allve the matter as the previous agent did exactly the same thing she did... I felt it was very rude of her considering the error is on the backside and I'm only getting get sent back and forth..
If they still have to investigate that the cash might be worth Fnb ... why was I given the cer*****y that Capitec will fix this ..
Please fix this
If they still have to investigate that the cash might be worth Fnb ... why was I given the cer*****y that Capitec will fix this ..
Please fix this
Capitec Bank's replyOfficial
17 Dec 2020, 11:28We acknowledge your review and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply17 Dec 2020, 11:28
Official
We acknowledge your review and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank