Unsuccessful deposit

On 14/01/2024 I deposited the money from the ATM, unfortunately the machine got stuck and the money didnt come out. Aand i reported the issue immediately, i was given the incident number and it was mentioned that my request will be completed with 48 Hours.

Unfortunately my issues is still not resolved when i called I've been told it will take 7-14 days. I've sent the email and on the email they said it will take 3-7 days. Im already on 5th day.

Incident numbers: *** & ***.

Not happy with Capitec.