Unsolved request

I contacted Captec castomer service in connection with an unsoved problem. Phoning from a cell phone, make waiting so long before you get help, a problem. When the options, to choose from, were read, i could not hear what they were and chose one of them. It was the legal department. The lady on the other side of the line listen with half an ear and kept on speaking while i tried to ask her what i needed.

I wrote an e-mail so solve my urgent request and mails was send to and fro with 3 different persons who, after nearly a month, has not solved the request that was at take. It is disgusting to work with such a big company and such poor service.

Things are very mysterious. Certain info are withheld without a reasonable explanation. Capitec, what do you hide? I just wonder if it realy is safe to do business with you.

I realy hope that you will take this attempt to heart, since i earlier in this week notify you that i will go public with this case, but it does not seem to bother you at all.

If you do feel that the bank is worth it's name, i will appreciate you manager to contact me. You have my details at customer service.

I await your reply.

Elizabeth Pretorius