1 reviews | Active since Feb 2024
Unsettled Debt Leads to Unexpected Account Block: A Cautionary Tale
My friend asked to borrow R200.00 for the weekend and I kindly lent it to him. However, he took 3 months to repay me, only giving back R143.00 instead of the full amount. When I asked him to payme the remaining R57.00, he mentioned financial difficulties and refused to settle the debt. This led to a disagreement between us. Subsequently, to my surprise, my Capitec account was blocked by the ***** department.
I contacted Capitec customer service for clarification, and they informed me that the R143.00 repayment I received was flagged as *****ulent. They advised me to file a police report and provide an affidavit along with certified copies to resolve the issue. I followed their instructions, but later received a message from the ***** department stating that the person who sent the money should handle the matter.
When I reached out to the individual, our previous argument resurfaced, and they declined to cooperate in making the necessary affidavit. Desperate for a resolution, I revisited the Capitec bank to update them on the situation. However, they informed me that due to the ***** suspicion, my account cannot be reopened. I was bewildered as to why my account was penalized, considering I was the recipient with no knowledge of any *****ulent activity.
As a result, my account has been inactive for a year, holding my funds amounting to R680.00, excluding the disputed R143.00 repayment.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
